Protocols and Hospitality

1. To develop personal skills in dealing with different personality types of guests in different situation
2. Useful business etiquette information to help participants achieve their goals while improving their job performance
3. Meet & Greet important people in a proper manner
4. Behave  & dress correctly in both business & social occasions
5. Maintain effective verbal/nonverbal communication skills
6. Represent the organization at various functions
7. Organize & manage events such as business luncheons and formal dinners
8. Deal successfully with the Media

The definition of Etiquette & Protocol 

Business Etiquette 

Qualities of the ideal escort/host

• Tips to Gain our Guest’s Respect

Communication

• Barriers to Effective Communication
• Overcoming Barriers to Communication
• Positive/Negative Body Language
• The Art of Listening
• The Order of Priority
• Listening Problems
• How to Be a Bad Listener!
• Verbal/Nonverbal Behavior
• Non-Verbal Components of Behavior Styles
• How To Cultivate An Agreeable Speech
• Steps to Improve your Communication Style
• How to encourage “Feed Back”

Dealing With the Guest Complaints 

Difficult Personality Types of Guests 

Coping With the Cultural Difference 

Speaking On the Phone

• Common Speech Mistakes
• How to take telephone messages effectively
• Getting appointments on the phone
• Using the Voice Effectively
• Planning Phone Calls

Rules of Greetings 

Rules of Introductions 

Rules of Hand-shaking 

Dress for Success

• Business Dress Code (Female/Male)
• Power Dressing
• Basic Do’s & Don’ts

Business Card 

Business Gifts 

Dealing With the Media

Some Tips on Proper Etiquette for Elevators

The Business Meal

• The Setting of the Table
• Table Manner
• Basic Do's and Don’ts
• Useful Tips about Wine
• The Dinner Party at Home

Business Etiquette Questionnaires 1 & 2 

• The Training lectures.
• The Group discussions.
• The Training Workshops.