Middle Management Skills

1. Apply leadership and advanced managerial skills needed for senior positions.
2. Effectively coach and appraise their followers.
3. Employ problem-solving techniques to overcome obstacles facing them/their department.
4. Resolve conflict based on a win-win approach.
5. Introduce and manage change leading to continuous improvement.
6. Develop time and meeting management improvement action plans. 

Department heads, superintendents, senior supervisors and others who need to develop their managerial skills.

Leadership: 

• Characteristics of Leaders
• Leadership versus Management: The Vital Differences
• Situational  Leadership
• Attitudes
• Personality
• Implications  for Managers
• Concepts of Motivating Your Followers
• Various Theories of Motivation

Coaching and Appraising Performance:

• The Psychology Behind Coaching
• Why and How to Coach
• Setting Performance Standards and Conducting Appraisal Interviews

Problem-Solving and Decision-Making Techniques:

• Principles of Solving Problems
• The Manager  as a Decision  Maker
• Rationality, Bounded Rationality and Intuition
• Types of Problems and Decisions
• A Rational Approach to Problem-Solving
• Tools and Techniques in Problem-Solving

Managing Conflict

Sources and Nature of Conflict: 

• Conflict and Group Performance
• Role of Communication in Conflict
• How to Resolve Conflict

Managing Change and Innovation: 

• Dynamics  of Change
• Types of Change
• Leading Successful Change Initiatives
• Overcoming Resistance to Change
• Contemporary Issues in Managing Change
• Creativity versus Innovation
• Stimulating and Nurturing Innovation

Managing Time and Staff Meetings:

• Identifying and Setting Goals
• Prioritizing Activities
• Time Management Tools
• Leading and Managing Effective Meetings

• The Training lectures.
• The Group discussions.
• The Training Workshops.