Coaching Skills for Peak Performance

1. Define coaching, counseling and mentoring and describe the differences between these critical people management skills.
2. Coach and/or counsel an employee using the multi-step coaching and counseling processes.
3. Use coaching and counseling to help subordinates meet or exceed work targets.
4. Use FACTS – the 5 principles of effective coaching.
5. Define mentoring, its main steps and requirements, and how it can be used to improve employee competence.
6. Relate the role of the leader to that of a coach.

Managers or supervisors whose responsibilities require coaching, counseling and/or mentoring others with the aim of reaching stretching targets.

Coaching, Counseling and Mentoring: 

• Definitions and Applications
• Difference between Coaching, Counseling and Mentoring
• Coaching Core Competencies
• The Competency Iceberg
• The 5 Principles of Coaching (F.A.C.T.S.)

• Feedback
• Accountability
• Challenge
• Tension
• Systems

• The 3 Stages of Performance: 

• Preparation and Planning
• Performance Evaluation
• Motivation

Coaching and Counseling: 

• Benefits and Issues
• Critical Factors in Coaching
• Coaching Versus Counseling

Coaching and Counseling Skills: 

• Communication 
• Active Listening
• The “TGROW” Model of a Super Coach

• Topic
• Goal
• Reality
• Options
• Will

• Benefits of Coaching

Mentoring: 

• Birth, Growth, Maturity, Conclusion
• Contexts in which Mentoring Is Used
• Characteristics of Mentors and Mentees
• The Benefits of Mentoring
• Difference between Mentoring and Coaching

Leading without a “Rope”: 

• Foundation for Effective Leadership
• The Leadership Behavior Continuum
• Qualities of Authentic Leaders
• Coaching towards Authentic Leadership
• Traits Shared by Successful Leaders
• How these Traits Relate to those of a Coach

• The Training lectures.
• The Group discussions.
• The Training Workshops.